When there is a email address that cannot be delivered (for example, after a bounce or a spam report), Drata now shows a in-app message on that person's record.
In two places:
- The Details card on the Personnel page
- The user panel in Role Administration
There are several possible reasons mail can fail, so the banner doesn't pinpoint an exact cause. It confirms that the person isn't receiving Drata email, and suggests where to start: check the address in your identity provider connection, and ask the person to check their mail system or spam filter.
Good to know
- The banner clears automatically once a later email to that address is delivered successfully.
- The banner is visible to anyone who can open the Personnel or Role Administration pages.