SafeBase now automatically redacts customer names from questionnaire responses before they are added to the Knowledge Base. This prevents sensitive details from appearing in AI-generated answers and saves customers from manually reviewing and editing entries.
What’s New
- Automatic redaction: Customer names are removed before responses are added to the Knowledge Base
- Safe replacements: Names are replaced with generic terms to preserve response accuracy
- AI-ready content: Keeps Knowledge Base entries clean for AIQA, Trust Library Search, and AI Search
Notes
- Applies only to questionnaire responses being added to the Knowledge Base
- Requires ‘Enable Generative AI’ to be turned on (already enabled if using AI Questionnaire Assistance)