About the author
Kat Kenny is Director of Digital Customer Success at Drata, where she leads digital customer success initiatives and helps shape scalable customer journeys that reduce friction, improve onboarding, and increase adoption.
She brings more than 13 years of experience across customer success, sales, and leadership, with prior roles at Gainsight, Dialpad, Vrbo, and Gartner Digital Markets.
Kat specializes in digital customer success, PLG-minded strategy, customer journey design, and data-driven programs that help SaaS teams move customers to value faster at scale.